Shipping Policy

At Trukartnepal, we strive to make your global shopping experience as seamless as possible. To address the challenges associated with currency conversion, shipping logistics, and payment methods, we have implemented the following shipping policy:

  1. International Shipping: We offer worldwide shipping to ensure that customers from different countries can enjoy our products. We partner with reputable shipping carriers to ensure reliable and efficient delivery.

  2. Shipping Rates: Shipping rates may vary depending on the destination and the weight or dimensions of the package. We provide transparent shipping rates, which are calculated during the checkout process. Customers can review the applicable shipping fees before finalizing their purchase.

  3. Shipping Times: We make every effort to process and ship orders promptly. Shipping times may vary depending on the destination and the chosen shipping method. During the checkout process, customers can view estimated delivery times based on their location.

  4. Tracking and Notifications: To keep our customers informed about their orders, we provide tracking numbers for all shipments. Once an order is dispatched, customers will receive a confirmation email with the tracking details. They can track the progress of their package through our website or the designated shipping carrier’s online tracking system.

  5. Customs and Import Duties: Customers are responsible for any customs duties, taxes, or import fees that may be imposed by the destination country. These charges are separate from the shipping fees and vary depending on the country’s regulations. Customers are advised to familiarize themselves with their country’s customs policies to avoid any unexpected fees or delays.

  6. Secure Packaging: We take great care in packaging our products to ensure they arrive in excellent condition. Fragile items are properly protected to minimize the risk of damage during transit.

  7. Returns and Exchanges: If a customer receives a damaged or incorrect item, we have a hassle-free returns and exchanges policy. Customers can contact our customer support within a specified timeframe to initiate the return process. Detailed information regarding our return policy can be found on our website.

  8. Customer Support: Our dedicated customer support team is available to assist customers with any shipping-related queries or concerns. Customers can reach out to us via email, phone, or live chat for prompt assistance.

We continuously strive to enhance our shipping processes to provide the best possible experience for our customers. By addressing currency conversion, shipping logistics, and payment methods, we aim to make global shopping with DigiGlobal Traders convenient and reliable.

 

 
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