Refund and Returns Policy

At Trukartnepal, we strive to provide you with a seamless online shopping experience. However, we understand that occasionally, you may need to return or exchange a product. This Return Policy outlines the guidelines and procedures for returns and exchanges, ensuring a fair and satisfactory resolution for both you, our valued customer, and our business.

  1. Eligibility for Returns and Exchanges

1.1. To be eligible for a return or exchange, you must fulfill the following conditions: a) The product must have been purchased directly from Trukartnepal. b) The product must be unused, undamaged, and in its original packaging. c) The return or exchange request must be initiated within 7 days from the date of delivery. d) The product must not fall under any of the non-returnable or non-exchangeable items mentioned in section 2.

1.2. Please note that returns or exchanges for products purchased during promotional events or with discount codes may be subject to additional terms and conditions specified during the promotion.

  1. Non-Returnable and Non-Exchangeable Items

2.1. For hygiene and safety reasons, certain items are non-returnable and non-exchangeable. These items include but are not limited to: a) Personal care products such as cosmetics, skincare, and intimate apparel. b) Consumable products such as food, beverages, and supplements. c) Customized or personalized products. d) Digital downloads and software licenses.

2.2. In the event that a non-returnable or non-exchangeable item is received in a damaged or defective condition, please refer to section 4 for further instructions.

  1. Return and Exchange Process

3.1. To initiate a return or exchange, please follow these steps: a) Contact our customer support team within 7 days of receiving the product to inform them about the return or exchange request. b) Provide relevant information such as order number, product details, and reason for return or exchange. c) Await further instructions from our customer support team regarding the return or exchange process.

3.2. If the return or exchange request is approved, our customer support team will provide you with a return authorization number (RAN) and instructions on how to proceed.

3.3. It is your responsibility to ensure that the returned product is securely packaged to prevent damage during transit. We recommend using a reliable shipping method with tracking and insurance.

3.4. Upon receiving the returned product, our team will inspect it to ensure it meets the eligibility criteria mentioned in section 1. If the product is found to be ineligible, we reserve the right to reject the return or exchange request.

  1. Damaged, Defective, or Incorrect Items

4.1. In the unfortunate event that you receive a damaged, defective, or incorrect item, please contact our customer support team within 7 days of receiving the product.

4.2. Provide relevant information such as order number, product details, and a clear description or photographic evidence of the issue.

4.3. Our customer support team will assess the situation and provide instructions for returning the product. If the return is approved, we will cover the shipping costs associated with the return.

4.4. Upon receiving the damaged, defective, or incorrect item, our team will conduct a thorough inspection. If the claim is validated, we will offer you a replacement or issue a refund, depending on your preference and product availability.

  1. Refunds

5.1. Approved refunds will be processed using the original payment method within 14 days of receiving the returned product. Please note that the time taken for the refund.

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